Privacy Policy
Last Updated: October 8, 2025
1. INTRODUCTION
Wa-pa-pay! respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
2. INFORMATION WE COLLECT2.1 Information You Provide
  • Name and email address
  • Phone number
  • Business information (for business accounts)
  • Profile photo (optional)
2.2 Automatically Collected Information
  • Device information (model, operating system, unique identifiers)
  • Usage data (features used, time spent in app)
  • QR code scan history
  • Transaction history
2.3 Location Information
  • Approximate location (city level) for finding nearby cafes
  • We do NOT collect precise GPS location
2.4 Firebase Data
  • Push notification tokens
  • Crash reports and analytics (anonymous)
3. HOW WE USE YOUR INFORMATIONWe use collected information to:
  • Provide and maintain the loyalty program service
  • Process transactions and track rewards
  • Send push notifications about rewards and updates
  • Improve app functionality and user experience
  • Provide customer support
  • Detect and prevent fraud or abuse
  • Comply with legal obligations
4. INFORMATION SHARING4.1 With Businesses We share with participating coffee shops:
  • Your name and user ID
  • Your loyalty points and reward status
  • Transaction history with that specific business
4.2 Service Providers We share data with:
  • Firebase (Google) - for authentication, notifications, and analytics
  • Cloud hosting providers
  • Payment processors (for business subscriptions)
4.3 Legal Requirements We may disclose information when required by law or to:
  • Comply with legal process
  • Protect our rights or property
  • Prevent fraud or security issues
4.4 Business Transfers In case of merger, acquisition, or sale, your information may be transferred to the new owner.
  • 5. DATA RETENTIONCustomer accounts: Data retained while account is active
  • Business accounts: Data retained for duration of subscription plus 1 year
  • Transaction history: Retained for 3 years for accounting purposes
  • Deleted accounts: Personal data deleted within 30 days, transaction records anonymized
6. YOUR RIGHTSYou have the right to:
  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a structured format
  • Objection: Object to certain data processing activities
  • Withdraw consent: Stop receiving marketing communications
To exercise these rights, contact us at: privacy@wapapay.com
7. DATA SECURITYWe implement appropriate security measures including:
  • Encryption of data in transit (TLS/SSL)
  • Secure authentication with Firebase
  • Regular security audits
  • Access controls and authentication
However, no method of transmission over the internet is 100% secure.
8. CHILDREN'S PRIVACYOur App is not intended for children under 13. We do not knowingly collect data from children under 13. If you believe we have collected data from a child, contact us immediately.
9. INTERNATIONAL DATA TRANSFERSYour data may be transferred to and processed in countries other than your country of residence, including Kazakhstan and countries where Firebase operates. We ensure appropriate safeguards are in place.
10. COOKIES AND TRACKINGOur App does not use traditional browser cookies. We use:
  • Firebase Analytics (anonymous usage data)
  • Crash reporting tools
  • Session tokens for authentication
You can opt-out of analytics through your device settings.
11. THIRD-PARTY LINKSOur App may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.
12. PUSH NOTIFICATIONSWe send push notifications about:
  • Rewards earned or ready to claim
  • Special offers from cafes you frequent
  • App updates and important information
You can disable push notifications in your device settings at any time.
13. CHANGES TO THIS POLICYWe may update this Privacy Policy periodically. We will notify you of material changes through:
  • In-app notifications
  • Email notification
  • Updated "Last Updated" date
Continued use after changes indicates acceptance of the updated policy.
14. CONTACT USFor privacy-related questions or concerns:
  • Email: mango.dev.semey@gmail.com
Support: mango.dev.semey@gmail.com
  • Phone: +7 (771) 624 63 35
  • Telegram: @wapapay_support
  • Address: Semey, Abai Region, Kazakhstan
15. DATA PROTECTION OFFICER
For data protection inquiries in the EU/EEA:
  • Email: mango.dev.semey@gmail.com
16. LEGAL BASIS FOR PROCESSING (GDPR)
For users in the EU/EEA, we process your data based on:
  • Contract performance: To provide loyalty program services
  • Consent: For marketing communications and optional features
  • Legitimate interests: For fraud prevention and service improvement
  • Legal obligation: For compliance with applicable laws
17. YOUR CALIFORNIA PRIVACY RIGHTS (CCPA)
California residents have additional rights:
  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising privacy rights
We do NOT sell your personal information.
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